Brisbane fintech firm Fathom has been honoured with a 2022 Worldwide Service Excellence Award by the Buyer Service Institute of America (CSIA).
The award – which features a rigorous judging course of reviewing organisational tradition, processes, individuals, technique, and innovation – recognises international leaders in service excellence and celebrates Fathom’s distinctive company-wide method to constructing real connections with clients at each degree of the corporate.
It’s a prestigious accolade for the previous bootstrapped Australian SaaS firm began by Brisbane founders, David Watson, Daniel Partitions, and Geoff Prepare dinner, and just lately acquired by international software program firm, The Entry Group.
Developed on the forefront of the cloud accounting motion, Fathom is an easy-to-use cloud-native software program utility to demystify advanced monetary and accounting ideas and knowledge.
“Receiving this worldwide award recognises the real means our international group helps over 65,000 companies worldwide to grasp their numbers. Throughout ten years, our recipe for achievement has been easy: clear up buyer issues and supply a wealthy buyer expertise,” mentioned Fathom Co-Founder, David Watson.
“We’re taking a singular method within the SaaS business by prioritising consultative buyer care fairly than relying solely on self-serve choices. The dedication we make to our clients is that our unimaginable international group is devoted to offering proactive, pleasant help mixed with nice product design.”
Fathom’s World Head of Buyer, Geoff Baker, mentioned, “Crew Fathom is a passionate group of eighty-plus individuals worldwide whose aim is to offer readability and confidence to the brave individuals behind each enterprise. We’re proud to help the mission-critical advisors, enterprise managers, and accountants serving to companies throughout the globe.”
Watson added, “We designed Fathom twelve years in the past to assist companies and their advisors perceive and talk the numbers. Within the present surroundings, monetary administration and evaluation is much more vital for companies and advisors. Staying centered on being helpful to our clients is how we proceed to continue to grow as a part of The Entry Group.”
