Buyer analytics platform unitQ secured a strategic funding from Zendesk Ventures.
The quantity of the funding was undisclosed. unitQ had raised $41 million in funding up to now.
unitQ made its Finovate debut at FinovateFall 2021 and returned to the Finovate stage a yr later for FinovateSpring in San Francisco.
Right here’s some funding information that slipped beneath our radar this summer time: AI-powered buyer analytics platform unitQ has secured an funding from Zendesk Ventures. The quantity of the funding was not disclosed, however it turns Zendesk from a unitQ buyer right into a strategic investor, as effectively.
“We selected unitQ after evaluating and attempting completely different options available in the market,” Zendesk VP of International CX Operations Shawn Slipy mentioned. “The granularity and pace at which unitQ is ready to ship actionable buyer insights is above and past what others may provide, and we’re grateful for our continued partnership.”
unitQ had raised $41 million in capital forward of the June funding, in response to Crunchbase. The present funding comes amid Zendesk Ventures’ dedication to again firms which might be leveraging AI to boost each buyer and worker expertise. The enterprise fund will present unitQ with entry to CX and AI consultants to assist drive innovation and help the corporate in recruiting expertise, rising unitQ’s buyer base, and constructing its model.
“We’ve skilled the ability of Zendesk’s neighborhood first-hand and are excited to discover joint go-to-market efforts with Zendesk’s ecosystem of consumers, expertise companions, and evangelists,” unitQ CEO and Co-Founder Christian Wiklund mentioned. “Partnering with Zendesk means becoming a member of forces with a pacesetter that opens doorways to top-tier expertise and trade networks. We’ve gained extra than simply funding – we’re now linked to a neighborhood and obtain tailor-made mentorship to assist our firm’s progress.”
Customer support platform Zendesk leverages AI brokers, workflow automation, and human brokers to assist companies present higher service to prospects and make workplaces extra environment friendly for workers. The corporate has greater than 100,000 prospects in 160 international locations and territories and 5,450 staff. Zendesk launched its Zendesk Ventures international enterprise fund in June with a mission to supply rising firms with capital, CX and AI experience, in addition to strategic partnership alternatives – particularly for AI-first firms.
“Each group is on a path to turning into AI-driven, and we’re wanting to kind partnerships with firms main this new period,” Ben Barclay, SVP of Technique, Company Growth, & Transformation at Zendesk, mentioned.
unitQ made its Finovate debut at FinovateFall 2021, and returned to the Finovate stage the next yr for FinovateSpring in San Francisco. Within the time since then, the corporate has launched a variety of recent options, together with its Impression Evaluation Device and its generative AI engine for measuring product high quality, unitQ GPT. This spring, unitQ added Product Analytics to its Person Suggestions Platform to allow establishments to view and analyze real-time person suggestions together with behavioral analytics knowledge.
In current months, the corporate has additionally solid partnerships with Chess.com, streaming media platform Plex, and most just lately with product analytics platform Amplitude.
Based in 2018, unitQ is headquartered in Burlingame, California.
Photograph by Timur Saglambilek
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