Morrisons consumers have been left uncertain whether or not their Christmas orders will arrive on time after the grocery store chain was hit by IT issues, prompting the retailer to supply reductions.
The grocery store chain is giving loyalty card holders 10% off a complete store on Monday and on Christmas Eve after a glitch hit the promotional scheme, and it discounted costs on some gadgets for all consumers.
The retailer apologised to prospects for the “system points” that meant many couldn’t entry the Extra card’s decrease costs on the until, and mentioned some click-and-collect orders had additionally been affected.
“If Extra card costs are usually not registering, we are going to apply a ten% low cost to the shopper’s total store,” a Morrisons spokesperson mentioned, including that the low cost would apply till shops closed on Christmas Eve.
Because of legal guidelines in Scotland, the low cost won’t be utilized to alcohol however will in any other case stand for the remainder of the store.
Some residence supply orders might arrive late “and we shall be speaking straight with these prospects affected”, the spokesperson added. Click on-and-collect prospects ought to anticipate an e mail confirming their order is able to acquire earlier than going to shops.
The issues additionally meant Extra card prospects who’ve Fivers coupons, which they get once they have saved up 5,000 factors, might solely redeem them in retailer the place they should be entered manually by a store assistant.
The Morrisons web site seemed to be down on Monday morning, with error messages on some pages, together with the login, nevertheless it was operating usually by the afternoon.
Customers voiced their anger on social media on the “chaos” in Morrisons, with some saying that they had missed out on giant reductions and others fearing they could must cancel their Christmas dinners if their order didn’t arrive on time.
One consumer on X wrote: “I acquired an e mail saying there was a problem with my supply so it might be late, and now I can’t even log in. I booked this slot months in the past and [I’m] critically involved I’m going to be with out meals for Christmas!”
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One other consumer mentioned prospects who’ve saved up their factors all yr to make use of on their Christmas store can be “very disenchanted at checkout”.
The grocery store spokesperson mentioned: “We sincerely apologise to our prospects for this inconvenience.”
