Welcome to 2025, the place the boundaries of buyer relationships are being redefined. Think about a world the place visionary model methods seamlessly mix with real-world journeys, and each interplay is meticulously crafted to captivate and delight. That is the longer term we’ll discover at CX Summit North America 2025, the last word gathering of buyer expertise (CX), digital, and advertising and marketing leaders — and we wish you to be part of it!
This yr, we’re unveiling our groundbreaking new Model Expertise Index and up to date Buyer Expertise Index (CX Index™) which collectively type a strong new option to measure a model’s potential to drive loyalty. We’ll additionally reveal contemporary insights into the way forward for — and finest practices for — CX, digital enterprise, and advertising and marketing.
It’s such an essential time to start out constructing the longer term collectively. In 2024, CX efficiency was the weakest it’s been in a decade. However we’ve got the know-how and the know-how to create whole experiences that customers crave. At this yr’s CX Summit, we’ll dig into that by:
Unparalleled Keynote Displays
Get able to be impressed by six dynamic Forrester keynote classes that may immerse you in forward-thinking insights and cutting-edge analysis. Rejoice innovation with our 2025 Buyer Obsession Award winners and depart outfitted with the information and drive to spark significant change in your group. (Study extra about our awards and nomination course of right here.)
Actionable Insights And Palms-On Studying
With 42 focused breakout classes, 40 real-world case research, 9 workshops, and a particular CX Summit Certification program, you’ll acquire the information it is advisable to deal with immediately’s largest challenges. We’ve greater than doubled the variety of hands-on classes we’re providing this yr so that you simply and your workforce can start making use of what you study straight away — earlier than you come back dwelling. Whether or not it’s aligning groups, integrating rising applied sciences, or creating sturdy measurement methods, we’ve acquired you lined.
Significant Connections
Forge significant connections with prime professionals in buyer expertise, digital, and advertising and marketing at 14 interactive classes, industry-focused meetups, analyst-led roundtables, and social engagements. We’ll additionally function our highly regarded annual Forrester Girls’s Management Program and invitation-only Government Management Change.
And naturally, dozens of Forrester specialists shall be out there for one-on-one classes so you may get direct solutions to your most urgent questions.
Don’t Miss Out!
Since we’re in Nashville, we’ll have nice musical visitors and different actions to make this an occasion to recollect.
Be a part of us at CX Summit 2025 and be a part of a neighborhood that’s shaping the way forward for the full expertise. That is extra than simply an occasion — it’s a possibility to remodel your model and create unforgettable journeys in your clients. Register now and take step one towards mastering the full expertise! Don’t overlook to reap the benefits of our early and workforce registration reductions.
We are able to’t wait to see you there! 🎉
